About the Business

This SEQ-based business is an established CRM consultancy firm, providing tailored expertise to businesses of all sizes, including SMB's, large enterprises and government entities. The business operates within a growing market and is supported by continued expansion in the software supplier industry.

60% of revenues come from repeat business, reflecting the company’s ability to provide high quality services and sustain long-term client relationships. This indicates that the business has a robust reputation within the industry, which is likely to contribute to stable cash flows in the future.

Competitive Advantages:
Services the Untapped SMB Market: Accesses clients across Australia that are traditionally overlooked by competitors, by offering affordable solutions and add-ons that enhance core platform capabilities.

Full Lifecycle Service Model: Offers continuous support and enhancement after project delivery, unlike competitors focused solely on large, one-off projects.

Leading Delivery of Custom Solutions: Leading expertise in tailoring solutions that fully leverage the comprehensive capabilities of CRM software.

Transparent, Pragmatic Project Delivery: Projects are realistically scoped, with an average over-run of only ~3% vs. the industry norm of 25-30%.