Summary
We give customers access to multiple freight, courier, shipping and removalist services, with no limits on the size, value or weight of items we pack and send.
Location Details
Unit 1/21 Torres Cres, NORTH LAKES, QLD, 4509
PACK & SEND North Lakes is positioned to drive sustained growth, benefiting from its close proximity to Westfield North Lakes and a premier business park. This location offers an environment to capture a diverse clientele and expand our market reach
About the Opportunity
Established in December 2018, PACK & SEND North Lakes has evolved from a new franchise into a highly decorated, award-winning service centre within the national network. Strategically positioned within the thriving North Lakes commercial and retail precinct, the business sits at the heart of a region experiencing significant infrastructure investment and rapid population growth.
For over three decades, PACK & SEND has meticulously refined a proven business model, continuously evolving to adapt to the dynamic landscape of parcel freight and logistics, while ensuring optimal service delivery and revenue maximisation for franchise partners. This specific opportunity in North Lakes is a turnkey "walk-in, walk-out" proposition with a well-diversified and resilient revenue base.
If you are passionate about delivering exceptional service and aspire to build a business with limitless growth potential, this opportunity is tailor-made for you. Owning and operating a PACK & SEND franchise business is easier than you may think. Here are a few reasons:
Award-Winning Excellence: The North Lakes centre is a top performer, recently winning the 2024 Top Network Sales award and the 2025 Live Sales award
Exceptional Brand Reputation: The business maintains a 4.9-star Google Review rating (as of February 2026), reflecting a deep commitment to service excellence.
Proven Profitability: The model is proven to earn 6-figure profits through multiple revenue streams, including in-store, phone, online, and recurring B2B LIVE eCommerce accounts
No Experience Needed: You will receive comprehensive training, proprietary technology (GMx), and ongoing support from a senior management team with over 50 years of cumulative experience.
Innovative "No Limits" Growth: While you have an exclusive marketing territory, the model allows you to service customers globally regardless of their location.
Future-Proofed Asset: The store is scheduled for the 2026 Brand Evolution Program, ensuring the business remains aligned with the latest premium brand standards and fit-out requirements.
Global Credibility: As part of the Fortidia (MBE Worldwide) family, PACK & SEND is part of a global network with over 3,200 locations in 53 countries.
Lifestyle-Friendly Hours: A PACK & SEND Service Centre operates 5½ days per week (Monday-Friday 8:30am – 5:30pm; Saturday 9:00am – 12:00pm).
This opportunity is now available for a qualified candidate ready to exploit the latent demand in the North Lakes region and build upon an incredibly strong foundation.
Marketing support
Your marketing support includes:
• Search engine marketing and search engine optimisation
• PACK & SEND website
• Website Live-Chat service
• Online customer review management
• Google Business Profile optimisation
Social media management
• Digital campaigns
• 1300 Call Centre
• Point of Sale (POS) material
Training provided
PACK & SEND provides 4 weeks of comprehensive initial training.
• 2 weeks virtual & face to face induction training program hosted by PACK & SEND THQ. Learn everything from strategy to technology (includes 1 week at THQ)
• 1 week 'hands-on' practical training in a Service Centre
• 1 week of on-site training in your own Service Centre
PACK & SEND’s network of experts, Operations Manual, meetings, workshops, improvement programs, webinars & National Conference are an integral part of ongoing training & knowledge sharing
Skills
We recognise that our most successful franchise partners embody the spirit of ‘active entrepreneurs’ individuals who are solution-focused, dynamic in their thinking, and proactively pursue and manage business opportunities. We seek franchise partners who embody the following attributes:
• Customer Centric
• Innovative Thinker
• Multitasker
• Resourceful
• Networker
• Results Driven
Simply put, "Our franchise system is built for go-getters!"
Length of Agreement
10 years + 10 years
In 2021, PACK & SEND joined the global family of Fortidia, which includes independently owned PostNet, AlphaGraphics, and Mail Boxes Etc branded franchise service centres, spanning 2,800+ locations in 53 countries with system-wide annual sales in excess of US$1 billion. Being part of Fortidia assures an even stronger future for the PACK & SEND brand. You can learn more about Fortidia here https://www.fortidia.com/
Year Business Established
1993
Year Franchising Commenced
1994
Site locations
135
History
Founded in 1993, PACK & SEND is an Australian success story that has experienced significant success locally and expanded its network to New Zealand and the UK. Our success over 30 years comes down to our ability to always adapt and evolve. PACK & SEND today is a technology driven enterprise operating a technology business within its operations to develop and support innovative, scalable and transferable proprietary technology products so as to provide eCommerce customer solutions, increased sales and increased productivity for our franchisees.
Awards
• Top 10 Franchise System 2023
• Asia- Pacific Regional Champion - Global Franchise Awards 2023
• 5 Star Rated Franchise System 5 years in a row - since 2019
• ProductReview.com.au Award – Best Courier 2019, 2020 - 2023
• FCA Excellence in Marketing - 2018
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