Summary
We give customers access to multiple freight, courier, shipping and removalist services, with no limits on the size, value or weight of items we pack and send.
Location Details
Unit 19/6-8 Herbert St, St Leonards NSW 2065
Long-established PACK & SEND service centre in Sydney’s Inner North with loyal business
clients, strong local reputation, experienced staff and turnkey operations.
About the Opportunity
PACK & SEND Crows Nest is a well-established logistics and service business located in one of Sydney’s most connected and evolving commercial precincts.
Operating since July 1994 and under the current owner’s care since December 2011, the business has built a strong local reputation through dependable service, practical problem-solving and long-standing customer relationships.
Located in St Leonards / Crows Nest, the service centre sits within a highly active business
corridor servicing a wide range of industries including medical, technology, insurance, finance, marketing and professional services.
The recent opening of the Crows Nest Metro Station, together with continued precinct development planned through 2036, has further strengthened the area’s accessibility and long-term appeal.
PACK & SEND Crows Nest operates with a mature and diversified customer base. Approximately 70 percent of revenue is generated through business customers, with many key accounts having remained with the service centre for more than 10 years.
The business is well positioned within a highly active commercial area, with access to a broad mix of medical, professional and service-based customers. It also benefits from a steady retail customer base, supported by convenient access and parking.
Marketing support
Your marketing support includes:
• Search engine marketing and search engine optimisation
• PACK & SEND website
• Website Live-Chat service
• Online customer review management
• Google Business Profile optimisation
Social media management
• Digital campaigns
• 1300 Call Centre
• Point of Sale (POS) material
Training provided
PACK & SEND provides 4 weeks of comprehensive initial training.
• 2 weeks virtual & face to face induction training program hosted by PACK & SEND THQ. Learn everything from strategy to technology (includes 1 week at THQ)
• 1 week 'hands-on' practical training in a Service Centre
• 1 week of on-site training in your own Service Centre
PACK & SEND’s network of experts, Operations Manual, meetings, workshops, improvement programs, webinars & National Conference are an integral part of ongoing training & knowledge sharing
Skills
We recognise that our most successful franchise partners embody the spirit of ‘active entrepreneurs’ individuals who are solution-focused, dynamic in their thinking, and proactively pursue and manage business opportunities. We seek franchise partners who embody the following attributes:
• Customer Centric
• Innovative Thinker
• Multitasker
• Resourceful
• Networker
• Results Driven
Simply put, "Our franchise system is built for go-getters!"
Length of Agreement
10 years + 10 years
In 2021, PACK & SEND joined the global family of Fortidia, which includes independently owned PostNet, AlphaGraphics, and Mail Boxes Etc branded franchise service centres, spanning 2,800+ locations in 53 countries with system-wide annual sales in excess of US$1 billion. Being part of Fortidia assures an even stronger future for the PACK & SEND brand. You can learn more about Fortidia here https://www.fortidia.com/
Year Business Established
1993
Year Franchising Commenced
1994
Site locations
135
History
Founded in 1993, PACK & SEND is an Australian success story that has experienced significant success locally and expanded its network to New Zealand and the UK. Our success over 30 years comes down to our ability to always adapt and evolve. PACK & SEND today is a technology driven enterprise operating a technology business within its operations to develop and support innovative, scalable and transferable proprietary technology products so as to provide eCommerce customer solutions, increased sales and increased productivity for our franchisees.
Awards
• Top 10 Franchise System 2023
• Asia- Pacific Regional Champion - Global Franchise Awards 2023
• 5 Star Rated Franchise System 5 years in a row - since 2019
• ProductReview.com.au Award – Best Courier 2019, 2020 - 2023
• FCA Excellence in Marketing - 2018
Connect with us