Summary
Nurse Next Door is an award winning, purpose driven brand offering personalised home care for older Australians & people with disabilities. Build a business with heart in a fast-growing sector
Location Details
Melbourne Inner West is a region experiencing strong demand for care, with over 40,000 people aged 65 & over living in the territory & strong NDIS demand. It’s a community ready for a home care business with heart.
About the Opportunity
Joining Nurse Next Door is an opportunity to become part of a high-performing network with a proven track record of success - led by an award winning Franchisor.
This year Nurse Next Door was proudly named the 2025 Australian Franchisor of the Year at the prestigious FCA Franchise Industry Awards. This honour recognises exceptional Franchisor leadership, operational excellence, and the genuine support provided to franchise partners, all of which drive the strong performance of our recognisable bold pink brand.
With billions of dollars in government funding committed to home care across both aged care and disability (NDIS), the home care sector is positioned for sustainable, long-term growth and ensures ongoing demand for quality home care services.
As an established business model supported by a highly regarded brand, Nurse Next Door offers a rare opportunity to achieve both financial success and create a meaningful impact in your local community.
Proven Growth & National Footprint
Since launching locally in 2019, Nurse Next Door has seen rapid national expansion:
- More than 80 active territories nationwide
- 60+ Franchise Partners across Australia & growing
- 50% of our owners are Registered Nurses
- A centralised support team of 40+ at HeartQuarters in Melbourne
Our Franchise Partners are diverse, passionate, & united by a common purpose - to deliver extraordinary care while building thriving, sustainable businesses.
Ground-Breaking Support & Systems
Our Franchise Partners benefit from industry-leading systems & a deeply supportive network designed to help you thrive. From day one, you’ll have access to innovative tools, streamlined operations, & a purpose-driven culture that empowers you to focus on what matters most; growing your business & Making Lives Better.
Our ground-breaking support includes:
24/7 Care Services Platform - A centralised client & scheduling customer contact centre, located in Melbourne, that manages inquiries & visit scheduling for your business 365 days per year, 7 days a week, 24 hours a day, freeing you to focus on growing your business.
Recruitment Programs - Tools & strategies to attract & retain exceptional caregivers, the heart of your business.
Award-Winning Culture - Built around our Core Purpose of Making Lives Better & our Four Core Values; 1. Admire People, 2. WOW Customer Experience, 3. Find a Better Way, & 4. Passionate About Making a Difference.
Marketing support
Our marketing is focused on building meaningful connections that inspire trust, drive awareness, & spark community engagement through:
●Recognisable bold pink brand with standout vehicles & strong digital presence.
●Local marketing systems & strategies to connect with communities, & referral networks.
●Content & communications built around localised storytelling & community engagement.
●National marketing initiatives led by HeartQuarters are executed across mass media channels to continually build br& awareness, recognition, & credibility.
Training provided
Your Nurse Next Door journey begins with a 12-week Foundations training program, which includes Immersions Week at HeartQuarters in Melbourne. Including:
●Leadership, financials, & operations
●Sales & client intake systems
●Marketing & local outreach
●Caregiver hiring & compliance
Our team will guide you in becoming a strong leader, effective executor, clear communicator, skilled people manager, and an exceptional operator. With access to eLearning, launch plans, regional events, & our Annual Conference, you'll be supported at every step.
Skills
The ideal partner is motivated, passionate, hardworking & sales-oriented, displaying relentless consistency and committed to building a business that is equal parts passion & profit. Excellent communication skills are crucial as success relies on developing relationships with all stakeholders - clients, employees and referral sources.
Most importantly, Nurse Next Door partners are naturally caring, positive people who really want to make a difference in people’s lives. They are resilient, driven & will find working in this industry rewarding.
Length of Agreement
5 + 5 + 5 years
Year Business Established
2019
Year Franchising Commenced
2020
Site locations
80
History
Originally founded in Vancouver, Canada in 2001, Nurse Next Door launched in Australia in 2019, led by local Co-Founders Amber Biesse & Matt Fitton. With a corporate site in Melbourne, they gained hands-on insight to tailor the brand for Australia’s market & culture.
Their commitment to excellence set the stage for rapid growth. Since opening the first franchised location on the Gold Coast in 2020, the network has expanded to 80+ territories, powered by passionate Franchise Partners building purposeful, thriving businesses.
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