Zarraffa's Coffee

Now you’re talking serious coffee!®

Established in 1996, Zarraffa’s Coffee was originally a roasting house operating from the backstreets of Southport on the Gold Coast.

Back then customers would come in for their daily coffee and enjoy a fresh brew perched on a hessian bag full of green coffee beans yet to be roasted by founder and CEO, Kenton Campbell.

Kenton's dream was for Zarraffa's Coffee to become Australia’s premium coffee provider, knocking the competition out of the water with an exceptional product and service guarantee.

Celebrating 22 years in retail in 2019, the proudly Australian-owned company started with a $9,000 personal loan and some good old-fashioned leg work.

• Australian-owned and operated, with almost 90 stores in QLD, NSW and WA
• Privately owned and still led by our founder, Kenton Campbell
• Exceptional store growth with a high ratio of multi-store owners
• Over two decades in the specialty coffee industry
• Loyal customer support through strong brand recognition and exceptional customer service
• Zarraffa’s Z Card® loyalty program rewarding customers for repeat business
• National headquarters in Eagleby, QLD which doubles as a coffee roasting facility, producing our award-winning blends for all stores

Delivery of a turn-key operation is just the start of the benefits of owning a Zarraffa’s Coffee franchise.

Built on exceptional head office assistance that kicks off with guided training, through to ongoing and regular business and operational support, Zarraffa’s has built its business on growing in a commercially healthy and responsible way.

A high ratio of multi-store owners, combined with the number of previous store managers who have graduated to being franchisees, speaks volumes about why, with a clear business blueprint, the company has honed its operation over the past 20 years to become THE specialty coffee provider in the quick service restaurant (QSR) space.

Being a privately-owned company that is still led by its founder, Zarraffa’s remains close to the frontline and undertakes a consultative approach to its businesses and stores - with regular franchisee touchpoints and information exchanges.

Loyal customer support, through strong brand recognition and strategic brand marketing, can be attributed to the business remaining steadfast to its core mandate, (actioned since day one), to provide quality in product and service.