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Connect with Quest Apartment Hotels

Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia, with a network of 150 franchised properties across Australia, New Zealand and Fiji.

For over 25 years, Quest has provided convenient locations, reliable standards and flexible living conditions for extended stay corporate travellers among Australia’s top 500 companies.

Quest is now one of the top 15 apartment hotel providers in the world, and widely recognised as the market leader of apartment hotel accommodation in Australia.

Key to our success are the people who run our businesses - our franchisees who live in the towns and cities where our accommodation is based; who get to know their customers, build relationships with them and make their lives away from home as easy as possible.

We are rapidly expanding this network, opening between 4 and 10 new businesses every year for more than a decade. This growth creates opportunities for our franchisees to expand their own businesses, with many of our existing franchisees owning multiple businesses.

We’ve created a business model that takes away some of the major challenges to achieving success in small business, with the support of one of Australia’s most recognisable brands.

You don’t need a background in hospitality to become a Quest franchisee, but you do need a proven track record in running a business or leading a team within a corporate environment. And you do need to be prepared to immerse yourself in the day-to-day running of your business.

It takes a special kind of person to become a Quest franchisee, and the selection process is specific.

However, the opportunities that come from joining one of Australia’s most recognisable and fastest growing brands, do make it worth it.


Featured Opportunities


Quest was born from humble beginnings in 1988, with one property in Fitzroy, on the fringe of Melbourne’s central business district. Since then, Quest has emerged to become the largest and most successful apartment hotels brand in Australasia.

Quest Apartment Hotels today has over 150 properties in Australia, New Zealand and Fiji. They are located in central business districts, suburban and regional areas with close proximity to head offices, business centres and key tourist destinations.

No matter where you do business or choose to holiday, from central business districts to regional areas, Quest is there for you.


The key to Quest’s success lies in a business model, which ensures the extended stay corporate traveller is at the centre of everything we do.

However, for this to succeed, Quest Franchisees must consider two significant stakeholders; the franchisor and our landlords. Both are crucial in ensuring business success.

The franchisee/franchisor partnership ensures all franchisees are supported by the Quest business in all business functions including sales, operations and business planning.

However, Quest Franchisees are also buying into a leasehold business – which comprises one of the critical relationships within the Quest business model.

This means franchisees are investing in much more than the right to display the Quest logo on the door of their business. It means acquiring an asset which provides the right to generate income from the property secured through long-term tenure with the landlord.


As Australasia’s largest network of serviced apartment businesses, Quest is considered a reliable choice for corporate Australia in meeting their accommodation needs nationally.

Currently, Quest is used by 80% of Australia’s Top 500 companies and has a CBD, suburban and regional presence across every state and territory in Australia.

Commitment and Rewards

To become a Quest Franchisee you must be prepared to make a significant investment and commitment to the business, both personally and financially.

And whilst a typical Quest Franchisee achieves an operating return of between 10% - 20%** per cent of turnover, the rewards in terms of professional satisfaction and lifestyle are also significant.

However, overall success depends on many factors, including your ability and commitment to the business.

** For the year ended June 30, 2014, based on returns provided by 70% of mature businesses. This is an illustrative figure and not a prediction of future performance of any franchisee’s particular business.

Steps to becoming a Quest Franchisee

Our selection process gives both parties the opportunity to fully understand whether the partnership is right for both franchisor and franchisee. This means both parties have the right to terminate the application without reason at any time.

The process involves seven stages and can take up to six months. It includes a series of self-assessment profiles as well as interviews and spending time working within a Quest business:

    Identify potential candidates and screen their initial interest and capacity via a telephone interview and non-binding application form

    Qualify potential candidates through face to face meeting and receipt of application fee

    Screen the suitability of potential candidates through a series of self-assessment profiles

    Verify personal attributes and financial capacity of the potential candidates through a series of interviews & checks

    Review the application thus far and allows both parties to confirm their interest in proceeding to the next stage

    Grant potential candidates with the opportunity to become a Quest Franchisee via a Letter of Consent

    Have the approved candidate prepared and equipped to be matched to a suitable business

We make the process so vigorous to ensure the right fit for both parties.

Once they’ve joined the Quest family, new franchisees receive ongoing support during the first year and beyond to ensure they are assisted in all aspects of running the business.

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To register your attendance at our free upcoming Melbourne Seminar on the 2nd of November 2017, please use the link below: 

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