Location Details

Contact us today to find out more about locations available and coming up soon.

About the Opportunity

With over 20 years of coffee and franchising expertise, Zarraffa’s Coffee has become THE specialty coffee provider in the quick service restaurant (QSR) space. Our experienced and dedicated Management team provides franchisees with expert support, ensuring they achieve the very best for their business.

WHY ZARRAFFA’S?
- Australian-owned and operated, with stores across QLD, NSW and WA
- Privately owned and still led by founder, Kenton Campbell
- A high ratio of multi-site owners and owner re-investment
- Over two decades in the specialty coffee industry
- Loyal customer support through strong brand recognition and exceptional customer service
- Zarraffa’s Z Card® loyalty program rewarding customers for repeat business
- National headquarters in Eagleby, QLD which doubles as a coffee roasting facility, producing award-winning blends for all stores

Contact us today to find out more about a Zarraffa’s franchise, or visit zarraffas.com/franchising/.

Marketing support

Zarraffa’s Coffee has a well-equipped team of marketing professionals that help franchisees foster a strong and loyal customer base within their local community.

Zarraffa’s Coffee marketing team also deploys a wide array of marketing, digital and communications strategies to maintain strong brand recognition across Australia.

Training provided

Comprehensive training is paramount to getting your business up and running and Zarraffa’s has been in the business of training since 1996.

- Two-week, comprehensive trial for prospective franchisees
- 10-weeks in store training - covers marketing, bookkeeping, point of sale, HR, maintenance and, most importantly, coffee making!

Our training also includes all aspects of the coffee industry based on hard-won industry experience to ensure you are the coffee expert in your local community.

Skills

Our franchisees come from all different backgrounds but share a common passion for consistent quality, excellent customer service and their local communities.

Desirable traits include experience in customer service, hospitality and business ownership, however full training is provided.

Franchisees must also be willing to work full-time in the store. This ensures they get the most value from their investment by gaining a thorough understanding of the store and processes.

Length of Agreement

Year Business Established

1996

Year Franchising Commenced

1999

Site locations

78

History

Established in 1996, Zarraffa's Coffee began as small a roasting house operating from the backstreets of Southport on the Gold Coast. Customers would sit on bags of green coffee beans yet to be roasted by founder and CEO, Kenton Campbell, and enjoy freshly brewed coffee. Kenton's dream for Zarraffa's Coffee to become Australia’s premium coffee provider began with a $9,000 personal loan and some good old-fashioned leg work, with the aim of knocking the competition out of the water with an exceptional product and service guarantee.