1st Year Customer Lead Guarantee – valued @ $143,000 Gross Profit* Mandurah, WA

18 days ago

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Leading Parcel & Freight Reseller • Innovative Retail & eCommerce Technology Franchise • High Growth Market • Best Industry Customer Reviews • High-Profit Revenue Streams (24/7 Passive Income)

Location Details

A PACK & SEND Service Centre is equipped with the technology, systems and resources to handle the movement of parcels, freight and packages for clients located anywhere worldwide.

Marketing support

Our brand is delivering customer leads to the franchise network at record levels. Your marketing support includes:

• Social media management
• Search engine marketing and search engine optimisation
• PACK & SEND website
• Website Live-Chat service
• Online customer review management
• Google My Business optimisation
• Digital campaigns
• 1300 Call Centre
• Point of Sale (POS) material

With the support of your Field Support Manager and our experienced Marketing team, all your marketing needs are covered locally and nationally.

Training provided

PACK & SEND provides 4 weeks of comprehensive initial training.

• 2 weeks induction training program at PACK & SEND Team Headquarters (THQ). Learn everything from strategy to technology
• 1 week 'hands-on' practical training in a Service Centre
• 1 week of on-site training in your own Service Centre

PACK & SEND’s online Operations Manual (PACKNET), regular meetings, webinars and the National Conference are an integral part of ongoing training and knowledge sharing. PACK & SEND’s network of experts is always available to help.


If you are a creative problem solver who goes the extra mile, if you understand the importance of providing quality customer service and if you love to close sales and develop business relationships, our ‘No Limits’ culture and proven business model is for you! Complementing your skills in sales, business development, account management and customer service.

No experience in freight, logistics or parcel services required. Our franchise system is built for go-getters who love variety and building rewarding relationships with their customers.

Length of Agreement

10 years + 10 years

About the Opportunity

Owning and operating a PACK & SEND Service Centre is highly rewarding helping people save time, trouble and money with their parcels and freight.

Over 15,000 customers have rated us resulting in PACK & SEND receiving the 'Best Courier Service in Australia' award. Check out what customers think of our business model in the Reviews section on our website.

PACK & SEND is a leading light in franchising, being the recipient of an array of franchising achievements. This includes our recent award as a 5 STAR Rated franchise system by FRANdata.

Some of the benefits of owning a PACK & SEND franchise are:

1. Growing eCommerce Parcel Market
Have the confidence of knowing a simple but compelling market reality; growing trade via the internet is increasing the demand for sending packed and unpacked goods via courier.

2. World Class Business Systems
You are fully equipped with the systems, resources, network, technology, expertise and buying power to exploit the explosive growth in the transportation of goods.

3. ‘No Limits’ to Your Sales Growth
Literally everyone is your potential customer. From Blue-chip corporations, SMEs, tourists, backpackers, eBayers, householders and government departments.

4. Brand Strength
With over 25 years history and international retail footprint of more than 135 locations, the PACK & SEND brand opens doors, confirms credibility and attracts loyalty. Our website, Call Centre and retail network deliver you consistent enquires from day one.

5. Great Work-Life Balance
A key benefit of owning a PACK & SEND Service Centre is that you are only operating 5½ days from retail premises.

6. Earn Passive Income- 24/7
Get the best of both worlds - Online & Retail. With a combination of 'bricks & mortar' Service Centre sales and eCommerce parcel delivery sales.

7. High Profit Margin Products and Services
Many of PACK & SEND's services are operating at high gross profit margins. Transactions can gross anything from a few dollars to $80,000+

8. Low Cost Retail Business Model
Our retail business model has a low staff requirement and low non-perishable inventory.

9. Multi-Unit Franchise Opportunities
You have the opportunity to expand your footprint within the brand. We have a number of multi-unit franchise owners who acquire Service Centre after Service Centre.

10. Brand Lead Guarantee
The demand for our services is so strong, we guarantee in your first year a minimum number of people that contact you through our Call Centre and website. Contact us to view our Brand Lead Guarantee terms and conditions.

Year Business Established


Year Franchising Commenced


Site locations



Founded in 1993, PACK & SEND is an Australian-owned company that has experienced significant success locally and expanded its network to New Zealand and the UK. Our success over 25 years comes down to our ability to always adapt and evolve. PACK & SEND today is a technology driven enterprise operating a technology business within its operations to develop and support innovative, scalable and transferable proprietary technology products so as to provide eCommerce customer solutions, increased sales and increased productivity for our franchisees.


🏆 FCA Excellence in Marketing 2019
🏆 5 Star Rated Franchise System 2019
🏆 ProductReview.com.au Award – Best Courier, 2019
🏆 2nd Place FLA International Franchisor of the Year 2008
🏆 FCA Franchisor of the Year 2007

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