The SEEK Business Topfranchise Awards
Topfranchise awards
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SEEK Business and 10 THOUSAND FEET are excited to bring you the topfranchise Awards

"There is still a buzz every year from winning the topfranchise Award and knowing our franchisees are happy."

Matt Fitzpatrick, National Franchise Recruitment Manager, Smartline Personal Mortgage Advisors

The topfranchise Awards recognise franchisors of choice, and exist to help potential franchise owners identify and connect with franchisors that excel in areas that are important to existing franchisees.

The awards acknowledge franchises that perform well, as rated by their current franchisees, so you can find the best franchise opportunities in Australia!

"As the awards come directly from the feedback of franchisees we felt this was a good indicator of our support process. We are a company that is open and transparent and look forward to franchisees comments to help grow present and future franchisees."

Warren Ballantyne, Managing Director & Founder, Gutter-Vac

We're proud to present the 2016 topfranchise Award winners

Rank Franchise Number of site locations Rating
1Smartline Personal Mortgage Advisers26081
3Mister Minit22075
5Kwik Kopy Printing9373
6Soul Origin4973
8Anytime Fitness43771
9Ferguson Plarre6470
10Mrs. Fields Bakery Café3870
2Kwik Kopy Printing9380
3Ferguson Plarre6479
5Mister Minit22078
6Snap on Tools15675
7Anytime Fitness43774
9Soul Origin4971
1Smartline Personal Mortgage Advisers26093
3Mister Minit22088
4Mrs. Fields Bakery Café3887
5Anytime Fitness43787
7Choice Home Loans - Mortgage Brokers10386
9Snap on Tools15684
10Kwik Kopy Printing9383
1Smartline Personal Mortgage Advisers26083
3Mrs. Fields Bakery Café3874
4Soul Origin4971
5Ferguson Plarre6471
6Kwik Kopy Printing9370
8Mister Minit22069
9Anytime Fitness43765
1Smartline Personal Mortgage Advisers26085
3Soul Origin4978
5Mister Minit22075
6Kwik Kopy Printing9375
7Choice Home Loans - Mortgage Brokers10373
8Mrs. Fields Bakery Café3872
9Ferguson Plarre6471
1Mrs. Fields Bakery Café3883
2Soul Origin4974
3Smartline Personal Mortgage Advisers26073
4Xpresso Mobile Cafe3272
6Ferguson Plarre6468
8Kwik Kopy Printing9365
9Magic Hand Carwash4865
1Smartline Personal Mortgage Advisers26088
3Choice Home Loans - Mortgage Brokers10377
4Anytime Fitness43776
6Kwik Kopy Printing9373
8Xpresso Delight15171
9Soul Origin4970
10Mister Minit22067

This year over 1,000 franchisees were surveyed, covering a range of key areas. Each franchisee was asked 40 questions, with the feedback used to benchmark performance in comparison to other franchise systems.


The winners were evaluated by their existing franchisees, and include an overall award along with six category-specific awards. Performance is ranked across marketing, branding, passion and culture, support and operational systems, lifestyle and opportunities for expansion. Franchises can choose which award categories they enter, and all Australian franchise brands with 15 or more franchisees were able to enter.

Why enter the awards?

The topfranchise Awards offer franchise brands the opportunity to be recognised as a franchisor of choice.

The awards help you raise your franchise's profile, get recognised, and benchmark against the franchising industry. Feedback from an independent 3rd party helps endorse and give credibility to your system and processes, which in turn can help you boost franchisee recruitment.

The awards acknowledge activities and achievements undertaken by franchisors as rated by their franchisees, and encourage engagement and deeper relationships between franchisors and their existing franchisees.

"Support from head office can only be provided when the needs and concerns of the franchisees, as well as the market, are fully understood. And the only way to really understand is to research, spend time and really listen."

Simon Beaty, Managing Director, Snooze

"You have so much you can learn by asking your franchisee network the right questions. Even negative feedback is an opportunity for growth. Yes, you may expose a shortfall, but it's better than sticking your head in the sand and pretending all is okay."

Matt Fitzpatrick, National Franchise Recruitment Manager, Smartline Personal Mortgage Advisors


10 THOUSAND FEET is a full-service, ISO certified market research house. In addition to providing franchisee satisfaction services they offer a full range of quantitative and qualitative research services, in areas such as new product development, communications testing, customer experience, segmentation strategy, market sizing and optimisation, brand health and motivational research.

For over 14 years the team of senior researchers at 10 THOUSAND FEET have been working with organisations to offer insights and advice to help them connect more deeply with their stakeholders.