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Connect with Chatime

Chatime was founded in 2003 with the goal of introducing the world to the flavour and fun of modern Taiwanese tea.

We have since grown to over 1,000 stores worldwide (over 60 in Australia since 2009) and our team serve more than 400,000 customers per day.

We take enormous pride in making innovative, refreshing teas that surprise and delight even the most adventurous individuals. With more than 30 years of experience within the industry, we lead the way in providing authentic Taiwanese fresh tea, giving customers a welcome alternative to the glut of artificial, sugary and unhealthy options in the marketplace.

The journey starts with sourcing the highest-quality ingredients, using unique methods of infusing and blending tea leaves, freshly brewing teas in our stores and supporting local Australian farmers through our use of real dairy products. It’s why nothing is more invigorating than a freshly brewed tea from Chatime.

If you’re passionate about joining a brand that serves more than 280,000 litres of fresh tea per day, then Chatime is here to help you begin an exciting new journey.

Our people are what make us special and these are the kind of people we're looking for:

  • Fun, outgoing and passionate people
  • Looking to take retail or customer service experience and turn it into an exciting business venture
  • Willing to commit the necessary time and effort
  • People who value time family time and enjoy a great work-life balance
  • Financially secure
  • Willing to take advice and direction to achieve the Chatime vision

Featured Opportunities

The Chatime Advantage

Low Setup Cost
Setup costs start from just $250,000. This includes design and documentation fees, training, shop fit-out, stock and equipment. There is an ongoing monthly royalty of 5.5% and a marketing levy of 3%. Chatime is accredited with ANZ bank and funding is available to approved franchisees meeting their criteria.

Proven Business Model
We have grown to over 60 stores in Australia in the last six years, making us the biggest freshly brewed tea company in Australia. Over the years we have refined and improved our operations and built a dedicated base of customers. Chatime is a proud member of the Franchising Council of Australia. If you are granted a Chatime franchise opportunity, you will benefit from our experience in the industry, and our proven and profitable business model that will allow you to build your own successful business.

Operational Support
From the outset, you will be supported with an extensive training program and assistance in managing your business. We provide a minimum four-week competency training and induction program, including two weeks in a dedicated training store with a qualified Chatime training manager by your side. Our operations team will continue to be on hand to provide assistance with recruiting staff, store management and day-to-day operations. You will also have access to our online training and support system to assist you and your staff in all your training needs.

Technical Support
Your store will be equipped with a point-of sale system, which also operates the Chatime loyalty program. Our team offers full support to help you overcome technical problems with minimal business disruptions.

Marketing Support
As a Cha time franchisee, you will be given access to our attractive, high-quality marketing material to help you stand out from the crowd. Our Chatime marketing team will support you with marketing campaigns that engage and delight our target market. We will run national campaigns across social media and digital marketing channels, as well as seeking out traditional media sources that will communicate to our customers. As a franchisee, you will be assisted in running local area marketing programs to drive more customers to your store.

Innovative, Eye-catching Store Concepts
Our signature logo and new store designs convey to customers the fun, freshness and flavour they can expect to enjoy every time they visit a Chatime outlet.

Becoming a Chatime franchisee is exciting, rewarding and simple.
In fact, its just ten steps away!

 

1. Contact us

Complete the Expression of Interest form and send it through to our Franchising team.

2. We’ll get right back to you

A member of our team will contact you with more in-depth information on franchising at Chatime in Australia, as well as providing an application form.

3. Submit the Application

Send the completed application plus a $3,300 deposit – all fully refundable if you decide not to proceed.

4. Let’s meet

We’ll get in touch with you to arrange a meeting. Here’s your chance to ask us all your burning questions.

5. Make a plan

We’ll issue you with a Financial Planning Guide and a Business Plan template for you to complete.

6. Meet the team

You’ll sit down for a face-to-face interview with the Chatime Operations team.
You’ll also experience an immersion day at a T-Brewery, so you get a real feel for what running a Chatime is like.

7. Review the paperwork

We’ll send you a pack containing our draft Disclosure Document and Franchise Agreement for you to review.

8. Go straight to the top

You’ll attend a short management meeting with the General Manager and the Franchise Manager.

9. Signing on the dotted line

Following your approval into the franchise network, franchise documents will be issued. The timing involved with the preparation and execution of franchise agreements is a minimum of three weeks (as per the Franchising Code of Conduct). The papers are signed and you are welcomed into the Chatime family as an official Franchisee!

10. Training begins

We provide a minimum four week competency training and induction program that will cover everything from customer service training, product immersion programs, operations, to administration and brand support. Everything you need run your own Chatime Franchise!



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