Summary
Nurse Next Door is a bold, values-driven brand offering personalised home care for older Australians & people with disabilities. Build a business with heart in a fast-growing, purpose-driven industry.
Location Details
The Central Coast is a region experiencing strong demand for care, with over 44,921 seniors in the local area & 17.7% of the national population living with a disability. It’s a community ready for a home care business with heart.
About the Opportunity
With forecasts indicating that 1 in 5 Australians will be over 65 in the next 20 years, & the NDIS continuing to give more people with disabilities greater control over their care and services, the home care market is primed for sustainable, long-term growth, underpinned, to a large degree, by government funding. Nurse Next Door offers a rare opportunity to invest in a business that is both commercially scalable & deeply meaningful.
Proven Growth & National Footprint
Since launching locally in 2019, Nurse Next Door has seen rapid national expansion:
● More than 80 active territories nationwide
● 60+ Franchise Partners across Australia & growing
● Over 200+ Franchise Partners internationally
● A centralised support team of 40+ at HeartQuarters in Melbourne
Our Franchise Partners are diverse, passionate, & united by a common purpose—to deliver extraordinary care while building thriving, sustainable businesses.
Ground-Breaking Support & Systems
Our Franchise Partners benefit from industry-leading systems & a deeply supportive network designed to help you thrive. From day one, you’ll have access to innovative tools, streamlined operations, & a purpose-driven culture that empowers you to focus on what matters most; growing your business & Making Lives Better.
Our ground-breaking support includes:
●24/7 Care Services Platform - A centralised client & scheduling customer contact centre, located in Melbourne, that manages inquiries & visit scheduling for your business 365 days per year, 7 days a week, 24 hours a day, freeing you to focus on growing your business.
●Recruitment Programs - Tools & strategies to attract & retain exceptional caregivers, the heart of your business.
●Award-Winning Culture - Built around our Core Purpose of Making Lives Better & our Four Core Values; 1. Admire People, 2. WOW Customer Experience, 3. Find a Better Way, & 4. Passionate About Making a Difference.
●Recognised Franchisor Excellence - Finalist for the inaugural Franchise Council of Australia’s Franchise Industry Awards 2025 - Franchisor of the Year (50+ Units).
Initial Investment: Starting from $125,000 + set up costs and working capital (total minimum investment required $250,000)
Marketing support
Our marketing is focused on building meaningful connections that inspire trust, drive awareness, & spark community engagement through:
●Recognisable bold pink brand with standout vehicles & strong digital presence.
●Local marketing systems & strategies to connect with communities, & referral networks.
●Content & communications built around localised storytelling & community engagement.
●National marketing initiatives led by HeartQuarters are executed across mass media channels to continually build br& awareness, recognition, & credibility.
Training provided
Your Nurse Next Door journey begins with a 12-week Foundations training program, which includes Immersions Week at HeartQuarters in Melbourne. Including:
●Leadership, financials, & operations
●Sales & client intake systems
●Marketing & local outreach
●Caregiver hiring & compliance
Our team will guide you in becoming a strong leader, effective executor, clear communicator, skilled people manager, and an exceptional operator. With access to eLearning, launch plans, regional events, & our Annual Conference, you'll be supported at every step.
Skills
The ideal partner is motivated, passionate, hardworking & sales-oriented, displaying relentless consistency and committed to building a business that is equal parts passion & profit. Excellent communication skills are crucial as success relies on developing relationships with all stakeholders - clients, employees and referral sources.
Most importantly, Nurse Next Door partners are naturally caring, positive people who really want to make a difference in people’s lives. They are resilient, driven & will find working in this industry rewarding.
Length of Agreement
5 + 5 + 5 years
Year Business Established
2019
Year Franchising Commenced
2020
Site locations
80
History
Originally founded in Vancouver, Canada in 2001, Nurse Next Door launched in Australia in 2019, led by local Co-Founders Amber Biesse & Matt Fitton. With a corporate site in Melbourne, they gained hands-on insight to tailor the brand for Australia’s market & culture.
Their commitment to excellence set the stage for rapid growth. Since opening the first franchised location on the Gold Coast in 2020, the network has expanded to 80+ territories, powered by passionate Franchise Partners building purposeful, thriving businesses.
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